Customer email integration

Integrating Order Lookup with emails generated from Shopify is easy and takes only a few steps, which we're describing below. If you need help with this, please contact our support team at


From your Shopify admin, go to Settings > Notifications.


Select the template you wish to edit, e.g. Order confirmation, then click Edit code:


Add the code below to the first line within the Email body:

{% capture order_status_url %}{{ shop.url }}/pages/order-lookup/?ordernumber={{ order_number }}&hash={{ | md5 }}{% endcapture %}


Click Save to keep your changes.


Repeat this process for each one of the following templates:

  • Shipping confirmation
  • Shipping update
  • Out for delivery
  • Delivered