Customer email integration

Integrating Order Lookup with emails generated from Shopify is easy to do but requires several steps. If you need help with this, please contact our support team -

Editing Shopify Email Templates

  • From your Shopify admin, click Settings, and then click Notifications.
  • In the Email templates section, click the template you want to change. In this example, Order confirmation
  • Add this the code to the first line of each email template body:
    {% capture order_status_url %}{{ shop.url }}/pages/order-lookup/?ordernumber={{ order_number }}&hash={{ | md5 }}{% endcapture %}

  • Click the Save button
  • Repeat this process for each of the following email templates:
    • Order confirmation
    • Shipping confirmation
    • Shipping update
    • Shipment out for delivery
    • Shipment delivered

For more information on email templates, This is Shopify's complete document on how to edit email templates: