Order not found

Possible causes of an order not found error message:

  • Existing orders have not been imported yet - this process may take a few hours. 
  • The email address entered is the not email address that placed the order.
  • The order number entered does not match an order.
  • The order is older than 6 months. We only retain 6 months of order history.
  • The email address for the user has changed since the order was placed. The email used to place the order should be used.