Order not found

Possible causes of an order not found error message:

• Existing orders have not been imported yet - this process may take a few hours. 
• The email address entered is the not email address that placed the order.
• The order number entered does not match an order.
• The order is older than 6 months. We only retain 6 months of order history.
• The email address for the user has changed since the order was placed. The email used to place the order should be used.
• An email address was added to the order after the order itself was placed.