Upgrading legacy accounts
Order Lookup is not a new Shopify app, but it has changed drastically over the years.
Users who installed the app After March 2017 will have live order tracking enabled by default. Users of Order Lookup who installed the app before April 2017 do not have life tracking enabled.
To enable live tracking, visit the Order Lookup Dashboard, and click Enable Live Tracking. You will be presented with a new charge. Click Approve Charge. That's it. live order tracking in enabled for your store.
By accepting the new charges you will receive 100 free orders per month. Each additional order tracked is $0.05 USD.