Your orders are being imported
When you first install Order Lookup, a process is run on your store to retrieve the last 6 months of order data.
In some cases, this process can take a few minutes. For larger stores, it may take up to an hour. You will receive an email when the import process is done and your customers can start looking up their orders.
During the import phase, you can still configure and adjust Order Lookup to fit your site.
If you have any questions about this, please contact our support staff - firstname.lastname@example.org